Refund & Cancellation Policy

Our Approach

Professional services are different from ordinary retail goods — once work has begun, time and expertise have already been committed. This policy sets out, as clearly as we can, how cancellations and refunds are handled for services booked and paid for online through CA-Automator. It applies alongside, not instead of, any specific terms agreed in an individual engagement letter.

Before Work Has Started

If you cancel a paid online order before we have begun any work against it, you are entitled to a full refund. Please contact us as soon as possible after payment so we can confirm no work has started and process the cancellation.

After Work Has Started

Once we have begun preparing, reviewing or delivering a service — including time spent on initial review, document analysis, drafting or advisory discussion — the value of that work is no longer recoverable, and any refund will reflect only the unused, not-yet-delivered portion of the service, at our reasonable assessment. For services delivered as a single fixed output (for example, a single report or filing), once that output has been delivered, the engagement is considered complete and is not eligible for a refund on the basis of a change of mind.

How to Request a Cancellation or Refund

Contact us through the details on our homepage, quoting your order or payment reference and the reason for your request. We aim to acknowledge every request within a reasonable time and will explain clearly what portion, if any, is refundable and why.

Refund Method

Approved refunds are returned through the same channel the original payment was made — Khalti or ConnectIPS — to the account or wallet used for payment. Processing time after we approve a refund depends on the gateway and your bank or wallet provider, and is outside our direct control.

Errors or Duplicate Payments

If you believe you were charged in error, charged twice, or a payment failed but was still deducted, please contact us immediately with the transaction details. We will investigate with the relevant gateway and correct genuine errors promptly, in line with the gateway's own reconciliation process.

Non-Refundable Circumstances

Payments are not refundable where a service has already been fully delivered, where a cancellation is requested after a statutory or regulatory filing deadline tied to that service has already been submitted on your behalf, or where the engagement was cancelled due to incomplete or inaccurate information or documents provided by you.

Changes to This Policy

We may revise this policy from time to time. The version published on this page applies to any order placed after it takes effect.

Contact Us

For any cancellation or refund query, please reach us through the contact details on our homepage.